Location: Amman, Jordan
Company: Atypon - Wiley Brand
Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it is in our differences that we empower the way the world learns.
About company:
Atypon, a Wiley brand, is the world’s largest technology company in the scholarly and professional publishing industry known for its technological leadership when it comes to online delivery of content. Our online platform helps publishers manage, market and monetize any type of content to engage their users.
About the Role:
We are seeking to hire a Mid Level Software Support Engineer with 2-3 years of experience to take on a crucial role in supporting Wiley's Research platform. In this position, you will be responsible for application maintenance, support, and development.
You will collaborate closely with the development teams to resolve issues, ensure timely resolutions for Incidents and Service Requests, and contribute to the overall improvement of the platform's functionality and performance.
How you will make an impact:
- Provide technical expertise in maintenance, support, and troubleshooting for the application.
- Work closely with development teams to implement solutions and improvements.
- Take ownership of complex issues and guide junior members in resolving problems.
- Contribute to process refinement, Incident Management, and related workflows.
- Proactively identify areas for improvement and recommend solutions.
- Report on root causes of issues, document processes, standard operating procedures, and solution requirements.
What we look for:
- 2-3 years of solid experience in software support or developing/testing web-based enterprise applications.
- Experience in using SQL queries
- Proficiency in tools and technologies such as ServiceNow, Dynatrace, Kibana/Elasticsearch,Sumo Logic.
- Experience in API testing using tools like Postman or any programming language.
- Strong analytical and critical-thinking skills with a keen eye for detail.
- Excellent communication skills to effectively interact with both technical and non-technical stakeholders.
- Demonstrated ability to troubleshoot and support web-based applications and interface technologies.
- Demonstrated ability to work independently and as part of a team, as well as to onboard new colleagues and to mentor junior level team members.
- Proven ability to proactively solve problems and recommend solutions, fix issues, and suggest workarounds.
Key Benefits:
- Enrollment in social security.
- Life and medical insurance coverage.
- Flexible working hours.
- Extended paid parental leave.
About Wiley:
Enabling Discovery, Powering Education, Shaping Workforces.
We clear the way for seekers of knowledge: illuminating the path forward for research and education, tearing down barriers to society’s advancement, and giving seekers the help they need to turn their steps into strides.
Wiley may have been founded over two centuries ago, but our secret to success remains the same: our people. We are willing to challenge the status quo, move the needle, and be innovative. Wiley’s headquarters are located in Hoboken, New Jersey, with operations across the globe in more than forty countries.
Please attach your CV in order to be considered for this position.
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